VPN Errors

The port is disconnected or The connection was terminated by the remote computer before it could be completed. This is most likely a modem or phone line noise issue or blocking port issue.

Solution:

• make sure you have good phone line.
• Upgrade the modem/router firmware.
• Make sure you logon using the correct username or password or try different username.
• Reinstall the modem.
• Check the router/firewall settings.
• Make sure the router is VPN pass through or GRE is enabled.

The port was disconnected due to hardware failure.

Solution:

• Check that the modem is plugged in, and if necessary, turn the modem off, and then turn it back on.
• Check if your modem is being given a bad init string - with a command that it does not support.
• Check if another program is already using the modem, or, if the modem or serial port's resources configuration is incorrect.
• Reboot your computer and try it again.
• If that doesn't work, go to Start -> Settings -> Control Panel -> Modems -> Diagnostics and get More Info from your modem. If it fails, your modem driver is corrupt and needs to be re-installed.
• Update the modem drivers.

Modem is already in use, or is not configured for Remote Access dial out or The port is in use.

Solution:

• Verify no other applications that are using the modem. You can open Task Manager to check that by press CTRL+ALT+DEL. Another way to test it is reboot the computer.
• This behavior may occur when another device with a driver, for example outdated Palm Pilot software, conflicts with the modem.
• Telephone.ini or unimdm.tsp is missing or damaged.
• Make sure the modem is setup correctly and may apply SP.
• Removing and reinstalling it, or apply the new drive may fix the problem.
• Make sure no two ISDN installed on the same machine and attempt to connect to the same server.

Remote PPP peer or computer is not responding.

Solution:
If you have tried many thing other people suggest like rebooting, reloading hardware and re-installing the VPN or dial in connection, you still get the same problem. I will suggest to check the router settings and make sure TCP Port 1723, IP Protocol 47 (GRE) are opened. Also make sure that the router has the PPTP enabled and not firewall block the traffic. On the RAS server, check the DHCP settings.

Internal authentication error (also re: error 913), or Dial-Up Networking could not complete the connection to the server.

Solution:
1) Make sure you are entering your correct username and password when connecting.
2) Uninstall and reinstall the Dial Up adapter.

There was not answer.

Solution:
1) Make sure you have good connection.
2) If using VPN, make sure the port 1723 and IP Protocol 47 (GRE) are opened.

Access denied because username and/or password is invalid on the domain.

Solution:

• Verify the logon ID and password are correct.
• Turn off your windows firewall (Control Panel -> Windows Firewall)
• Check your Antivirus firewall, it should be allowed to VPN software.

The connection attempt failed because your computer and the remote computer could not agree on PPP control protocol.

Solution:
To resolve this issue, uninstall the TCP/IP protocol, remove the second WAN Miniport IP device, and then reinstall the TCP/IP protocol. To do so, follow these steps:
1. Uninstall the TCP/IP protocol. To do so:

1. In Control Panel, double-click Network and Dial-up Connections, right-click Local Area Connection, and then click Properties.
2. Under Components checked are used by this connection, click Internet Protocol (TCP/IP), and then click Uninstall.
3. Follow the on-screen instructions to uninstall TCP/IP.
4. Restart the computer when prompted, but click No if you are prompted to allow Windows to enable a protocol.

2. Right-click My Computer, and then click Properties.
3. Click the Hardware tab, and then click Device Manager.
4. On the View menu, click Show hidden devices.
5. Under Network adapters, there should be no WAN Miniport IP devices. If a WAN Miniport IP device is listed, continue to the following step. If no WAN Miniport IP device is listed, go directly to step 16.
6. Click Start, click Run, type regedit in the Open box, and then click OK.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

7. Locate the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}
8. On the Registry menu, click Export Registry File, type backup-key in the File name box, and then click Save.

Note: You can restore the changes that you make to this registry key. To do so, double-click the backup-key.reg file that you saved.
9. Click each of the registry subkeys under this key, and then view the Data column of the DriverDesc value to determine which of the subkeys corresponds to WAN Miniport (IP). For example, the 0005 subkey.
10. Right-click the subkey whose DriverDesc value data is WAN Miniport (IP) (for example, right-click 0005), and then click Delete. Click Yes to confirm that you want to delete the key.
11. Quit Registry Editor.
12. Right-click My Computer, and then click Properties.
13. Click the Hardware tab, and then click Device Manager.
14. On the View menu, click Show hidden devices.
15. Under Network adapters, right-click WAN Miniport (IP) and then click Uninstall. Click OK to confirm that you want to remove this device.
16. Reinstall the TCP/IP protocol. To do so:

1. In Control Panel, double-click Network and Dial-up Connections, right-click Local Area Connection, and then click Properties.
2. Click Install.
3. In the Select Network Component Type dialog box, click Protocol, and then click Add.
4. Under Network Protocol, click Internet Protocol (TCP/IP), and then click OK.
5. When the protocol is installed, click Close.

17. Reset the modem by turning the power off and then on, or for an internal modem, restart the computer.
18. Test your Internet connectivity.

Remote PPP peer or computer is not responding.

Solution:
Switch from PPTP to L2TP or other protocols.

The PPP negotiation is not converging.

Solution:
Make sure you have good connection.

The local computer does not support the required encryption type.

Solution:

• Make sure you enter correct password.
• Check that you selected IPSec VPN in connection setting and your preshared-key is correct (for manual connection in L2TP).
• Switch from L2TP to PPTP or other protocols.

The L2TP Connection Attempt failed because security negotiation timed out.

Solution:
1) Check that you selected IPSec VPN in connection setting and your preshared-key is correct.
2) Switch from L2TP to PPTP or other protocols.

Unable to establish the VPN connection. The VPN server may be un-reachable, or security parameters may not be configured properly for this connection.

Solution:
1) Make sure no other secure software blocks your access, for example, if you use Norton secure software, you may need to add the remote client's IP so that the client can access.
2) If you can establish the VPN from the desktop at home but not from the laptop. Make sure no security software like Microsoft OneCare software that blocks the GRE.

A connection between your computer and the VPN server has been established but the VPN connection cannot be completed. The most common cause for this is that there is at least one internet device between your computer and the VPN server is not configured to allow GRE protocol packets Verify that protocol 47 GRE is allowed on all personal firewall devices or routers. if the problem persists, contact your administrator.

Solution:
1) Make sure you can reach the VPN server by using ping. Sometimes, poor connection can cause this issue too.
2) Make sure other secure software blocks your access, for example, if you use Norton secure software, you may need to add the remote client's IP so that the client can access.

Error 868 on Windows 8 can be fixed using these steps:
1. Type "NETSH INT IP RESET" in command prompt (start -> run -> cmd) , [admin mode]
2. or entering an IP instead of hostname.

The certificate’s CN name does not match the passed value.

Solution:
Verify that the certificate which RAS server uses for SSL has the correct subject name. For example, if the VPN client is configured to use FQDN (eg: ukip.rapidvpn.com) name to connect to the VPN server, the certificate used by VPN server must have FQDN in the subject name. Same thing if the client is configured to use IP address (IPv4 or IPv6) of VPN server. If the appropriately-named certificate is not present on the RAS server, you must obtain a new certificate for the RAS server.

Windows Live OneCare replaces the existing built-in firewall and although applications are enabled by default for communication, certain required ports aren't. Thus, when you attempt to create a VPN connection to a network, the process will appear to hang, then fail, at the username and password authentication stage. To resolve the problem, perform these steps:

Solution:

1. Start the Windows Live OneCare console (right-click the OneCare taskbar icon, which is normally a green circle with 1 in it, and select "Open Windows Live OneCare").
2. On the left side of the OneCare dialog box under Other Tasks, click the "View or change settings" link.
3. On the "Windows Live OneCare Settings" dialog box, select the Firewall tab.
4. Click the "Advanced settings" button.
5. Select the "Ports and Protocols" tab on the "Advanced settings" dialog box.
6. Select the "VPN - General Routing Encapsulation (GRE)" check box.
7. Click OK to all open dialog boxes.

Solution:

1. Begin by opening the mcafee security center by right clicking on the Mcafee icon near the system tray (the clock in the lower right of the screen.) You will need to click on "Advanced Menu".
2. Next, on the left panel of Mcafee Security Center. Click "Configure", then "Internet & Network". Afterwards, click the "Advanced" button.
3. Next, on the left hand side of the window, select "Trusted and Banned IPs & Click Add".
4. Add a single IP address, th server IP address. In the description field, you can add any description you would like to describe the connection. When you are done, click the OK button. After closing the Security Center, you should now be able to connect to the VPN.

Solution:

1. Begin by opening the Norton program window by double clicking on the icon in your system tray (in the lower left of your screen near your clock). Next, you will need to click on "Options" and then "Norton Internet Security".
2. Next, click on "Personal Firewall" and "Trust Control" and then click on the "Trusted" tab. Click the "Add" button.
3. Add the IP address for the VPN server. Next, Click the Ok button.
4. Finally, click the OK button to apply the settings. After closing the Security Center, you should now be able to connect to the VPN.